We gather essential details like your name, email, birthdate, and payment info to create your account and personalize your experience. Your data is secured and shared only with relevant third parties. You can update or delete your information at any time. Cookies are used for a better experience, and you can request corrections or file complaints. Your privacy is our priority.
1. Introduction and general terms
At izzybet we are committed to protecting and respecting your privacy and maintaining the confidence and trust of our customers.
This Privacy Notice explains how and why your personal information is collected, through the use of our website www,izzybet.com and all variants thereof.
2. What types of personal information is collected by us?
We collect personal information when you interact with us and use our services (the "Services"). Sometimes, this information is provided to us by you – like when you register for the first time and when you make use of our products or get in touch with us. Sometimes third parties or publicly available sources provide us information about you.
Information you provide to us
Directly:
Through your use of our Services:
Information you shared with us voluntarily or else, made public, like social media profiles.
Other sources of personal data
Special categories of data
Personal data collected by Izzybet may include so called “special categories of data”, such as data revealing health.
We have in place additional measures to protect your sensitive personal data and its confidentiality.
3. Why do we collect your personal data and on what basis?
We recognise the trust and confidence our customers place in us as a service provider. In return, Izzybet is open about why we collect your data. First and foremost, collecting your information is essential for providing you the services and products you want. In addition, your data is used to personalise and improve your experience using our services, and to contact you from time to time with important information. In some cases, we need to collect and use your information to comply with the law. Under data protection laws, we also need to identify a specified lawful basis upon which we are processing your personal information. We rely on different bases for different processing activities.
A) Under the contract – when it is necessary for the performance of a contract to which you are a party. Our T&Cs, which you have accepted at registration, set out the terms of the contract and the services we will provide:
To make our services available to you as part of our contract
B) Under legitimate interests - It is necessary to process your data for the purposes set out below, except where our interests are overridden by the interests, rights or freedoms of affected individuals (such as you). To determine if we can process your data on this basis, we shall consider a number of factors, such as what you were told at the time you provided your data, what your expectations are about the processing of the data, the nature of the data, and the impact of the processing on you.
To personalise your experience
To improve our services and products
To contact and interact with you
To make your game safer and more enjoyable
C) Under the legal obligation – when it is necessary in order to comply with mandatory legal obligations to which we are subject :
D) Under your consent
Marketing and market research
We will send you relevant offers and news about our products and services in a number of ways including by email, sms, phone call, post, social media targeted advertising, and collect analytics data to evaluate their relevance, but only if you have previously agreed to receive these marketing communications. When you register with us we will ask if you would like to receive marketing communications, and you can change your marketing choices online, over the phone or in writing at any time.
We may use information which we hold about you to show you relevant advertising on third party sites (e.g. Facebook, Google, Instagram, Snapchat and Twitter). If you don’t want to be shown targeted advertising messages from us, some third party sites allow you to request not to see messages from specific advertisers on that site in future. If you want to stop all personalised services from us, including targeted advertising messages and social media matching on third party sites you can contact our Customer Service to disable personalisation. We also like to hear your views to help us to improve our services, so we may contact you for market research purposes. You always have the choice about whether to take part in our market research.
E) Special categories of data
We will only process such data if:
4. Cookies and similar technologies
izzybet’s website use cookies for various purposes.
We use cookies for the following purposes:
1. to identify the Account Holder's (as defined in our Terms and Conditions) preferred language, so it can be automatically selected when the Account Holder returns to the Website;
2. to ensure that bets placed by the Account Holder are associated with the Account Holder's betting coupon and Account;
3. to ensure that the Account Holder receives any bonuses for which they are eligible, and
4. for analysis of the Website traffic, so as to allow Izzybet to make suitable improvements.
5. When do we share your personal information?
We do not share your personal information to third parties outside the Kindred Group for marketing purposes. However, there are circumstances when we share your personal data with other companies in the Kindred Group, with third parties that provide services to you on our behalf, and with other third parties in the course of complying with our legal obligations. Other examples of when we share your personal information include when we enter any kind of merger or business sale, as customers’ personal information is likely to be included in the sale/transfer. We would inform you prior to affecting such transfer of personal data. Even when it is shared, we ensure that your personal information will only be used for the purposes outlined in this Privacy Notice.
With other companies within Kindred Group
We may share the personal data we collect with other companies in the for the following purposes:
With third parties
We may share personal data with third parties in the following circumstances:
6. Do we transfer your data to third countries or international organisations?
The personal data that we collect from you may be transferred to, and stored in third countries or with international organisations . It may also be processed by companies operating in third countries who work for us or for one of our service providers. For instance, the computer servers used to host a website could be located in a third country – this is not unusual given that the internet is a global environment. Your personal information could be held at a destination which offers a different level of data protection than the Gibraltar law, including Australia, Serbia, India, US. To ensure your personal information remains safe when transferred like this, we will take all reasonable steps to maintain a suitable level of protection in line with this Policy.
Any transfer of your personal information to a third country or to an international organisation will be based on:
7. How long we will keep your data?
We will only retain your information for as long as needed to fulfill the purposes for which they are collected.
While you are a customer, we will need to retain your information to meet our legal and contractual requirements. However, when you cease using izzybet's Services, we will still retain your personal information for a period of time. There are several reasons why we retain your information, these include:
8. Your rights over your personal information
We appreciate that by law and subject to certain conditions, you have a number of rights concerning the personal information we hold about you. These rights include the right to access, amend and erase the personal information we hold about you, the right to object to the processing of your data, the right to withdraw consent, and the right to data portability. You also have the right to complain to your data protection authority if you are concerned with how we process your information. In addition, you have certain rights relating to automated decision-making and ‘profiling’.
The personal information we ask for on registration is compulsory (unless indicated in the forms as optional) and we need it to be able to process your registration, contact you and comply with gambling and financial laws to which you are subject. Unfortunately, therefore, if you do not want to provide such personal information, you will not be able to use our services.
Right to access and rectify the information we hold about you
You have a right to request a copy of the personal information we hold about you, known as a data subject access request. You also have the right to request that information we hold about you which may be incorrect, or which has been changed since you first told us, is updated or removed. These requests are free of charge and can be sent by contacting Customer Services.
Right to delete your data
In some circumstances, you can ask us to erase personal information we hold about you (‘the right to be forgotten’). This includes when:
This right is subject to mandatory retention periods under the Gibraltar laws.
Right to restrict processing
You have the right to ask us to restrict (‘block’ or ‘suppress’) the processing of your personal information. When processing is restricted, we can still store your information, but will not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in the future. This right is available to you when:
Right to Data Portability
You have the right to receive personal information you provide to us, in a ‘commonly used machine-readable format’. This allows you to obtain and reuse your information for your own purposes across different services. For example, if you decide to switch to a different provider, this enables you to move, copy or transfer your information easily between our IT systems and theirs safely and securely, without affecting its usability. This is not a general right however, and only arises when the processing of your information is:
Right to object
Based on your particular situation, you can object to the processing of your personal information, that is:
You also have the right to object to the use of your personal information for direct marketing purposes (including profiling), such as when you receive emails from us notifying you about other Kindred Group services which we think will be of interest to you.
Right to withdraw consent
When we rely on your consent as the basis to process your personal information – such as for sales and marketing communications – you have the right to withdraw your consent at any time. We’ll always strive to make it easy for you to withdraw consent by choosing an “unsubscribe” option in every communication you receive from us. If you find this isn’t the case, then just get in touch with our Data Protection Officer in the ways outlined and we’ll try to fix things ASAP.
Rights related to automated decision making, including profiling
We sometimes use systems to make automated decisions based on your personal information. This helps us to make sure our decisions are quick, fair, efficient and correct, based on what we know. These automated decisions can affect the products, services or features we may offer you now or in the future, or the ability to use our services.
We may use automate decisions making in the following situations:
Data protection law seeks to safeguard individuals against harm that may arise from decision-making - including profiling - that takes place without human intervention. You have the right not to be subject to a decision - including profiling - when it is based on the automated processing of your personal information and it has a legal effect or a similarly significant effect on you.
Please note that the right does not apply when the processing is:
Any requests relevant to this Section must be addressed in writing to our Customer Support.
We will respond to any of your requests relevant to this Section within one (1) month from their receipt. Upon prior notice, this period may be extended by a further two (2) months if necessary, taking into account the complexity of the request and the number of any other pending requests. In case of rejection of your request, we will provide relevant justification.
If your request does not meet the requirements of the data protection law, we reserve the right either to: (a) impose a reasonable fee, taking into account the administrative costs of providing the information or communicating or executing the requested action; or (b) reject your request.
9. Security of your data and confidentiality
We are committed to protecting the personal information you entrust to us. We take all reasonable steps to ensure that all information collected through our Website is treated securely and in line with this Privacy Notice and strict data protection standards. Accordingly, we have adopted robust procedures and technologies to protect your data from unauthorised access and improper use.
After logging in all information sent to and from the |Website is encrypted using 128-bit Secure Socket Layer (SSL) technology. The SSL certificate used is issued and verified by Trustwave, click on the image for more information.
Your credit card details are encrypted and sent only once over the internet to Izzybet. It is then stored encrypted in our secure systems. We are dedicated to protecting our customers’ confidential information and, as part of doing so, we are certified towards the Payment Card Industries Data Security Standard.
The security of our systems and applications are tested several times per year by third-party security experts. Furthermore we have an Intrusion Detection System that monitors all network traffic 24/7 for signs of attacks or intrusions.
We have a dedicated fraud department and advanced systems in place to detect and prevent suspicious activity, to ensure that the Website remains a secure playing-field. Any account involved in suspicious activity will be suspended and investigated to the fullest extent. Should you as user have any doubts about the activity on your account, such as unrecognized transactions in the transaction history or surprising changes in the balance, please contact us immediately.
10. Complaints
If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated by contacting our Customer Support
11. Changes to the Privacy Notice
This Privacy Notice may be updated from time to time to reflect changes in the way we work or the way our work is regulated - so you may wish to check it each time you submit personal information to us. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to submit personal information to Izzybet or use our Services in any way. Otherwise, by continuing to do this, you will be deemed to have accepted the changes to the Privacy Notice. You can also delete your Izzybet account at any time. If significant changes are made to the Privacy Notice, for instance affecting how we would like to use your personal information, we will provide a more prominent notice (including, for certain services, notification of Privacy Notice changes by email), and you will be required to expressly accept such a change in order to continue using the Services and the change will apply immediately following your acceptance thereof.
12. Your obligations
By using our Website and by providing your personal data, you acknowledge that you are required to provide your actual, accurate and complete data as requested by Izzybet. Furthermore, you must inform us of any changes to your information so as to ensure it is kept up-to-date and accurate.
If you are found to be in breach of your obligations or if we have reasonable suspicion that the information you provide is false or incomplete or in any way contrary to Data Protection Law or this Notice, we retain the right to reject your application for registration or to suspend or terminate your account immediately without notice. In this case, you have no right to any compensation due to the rejection of your application, or the suspension or termination of your account.